I have worked in the Medical Industry for the past 18 years with the last 11 years being the Practice Manager for Dr Lotz.
My role requires great attention to detail, compassion for our patient’s concerns and good listening skills in order for patients to be informed and clear on all aspects of their surgery.
I pride myself on helping patients to the best of my ability so that their experience with our surgery is professional, caring and personalised and take great care to ensure all patients feel respected and looked after throughout their whole surgery experience from their initial consultation to their final follow-up appointment.
I worked for 12 years on the Burns and Plastic Surgery Unit at the Royal North Shore Hospital as both a Clinical Nurse Specialist and then the Nursing Unit Manager. I have always had a passion for plastic and reconstructive surgery, being fascinated by the ability in plastic surgery to remove, repair or reconstruct skin and tissue, whilst minimising scarring, and maintaining or improving function.
I have worked with Dr Lotz as the Practice Nurse in his rooms since June 2010. I thoroughly enjoy working with our patients to ensure that they receive the best quality of care at all times, always feel safe and are treated respectfully. It is important to me as a health professional that all patients and their families walk away from our practice feeling well cared for.
I have worked with Dr Lotz for 11 years and come from a strong administrative background. I work alongside a wonderful team and I am often the first point of contact on the telephone or in person. My role involves co-ordinating important aspects of theatre bookings and administration for Dr Lotz.
My passion and enthusiasm for patient care along with consistency and understanding ensures that I am able to provide outstanding service to each and every patient.
I am the newest member to the team and have been working for Dr Lotz for just over a year now.
I have worked in administration and customer service for over 20 years now, and after running my own successful business for 10 years I am pleased to bring my wealth of business knowledge to the practice. I enjoy working at the front desk and greeting all of our clients.
If you would like further information or if you wish to make an appointment to discuss a plastic surgery procedure with Dr Nicholas Lotz...
One of our friendly staff members will be able to help you with your enquiry or refer your query onto Dr Lotz directly.